domo.health: a comprehensive digital ecosystem in healthcare (2/2)

The digitalisation of home care is transforming the healthcare sector in Switzerland. Thanks to innovative and secure platforms like domo.health, doctors, caregivers, and patients can collaborate more effectively. As the largest Design As A Service project in our company, with several thousand hours dedicated, we are presenting two case studies. In this second part, you can explore a non-exhaustive list of features developed for domo.health.

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Discover how the three solutions – the organisational web platform, the mobile app for caregivers, and the patient app – simplify medical record management, care coordination, and personalised follow-up. The clear objective is to improve patient care.

In summary:

  • Patient app: self-reporting, connected devices, visualisation, communication, security.
  • Caregivers and close relatives app: mobile access, care monitoring, alerts, quick data entry, generative AI (note-taking, report generation, etc.).
  • Web platform (doctors/home care professionals or caregivers): centralised overall management, real-time monitoring, automation, collaboration, generative AI, automated billing.

1. Patient Application

PROMS (Patient-Reported Outcome Measures)

Standardised self-report forms for regular monitoring of health status and case progression.

Family monitoring and communication

Information sharing between patients, family members, and the care team, with alerts when needed.

Health data sharing

Several health data are directly accessible to the patient and their close circle.

Event-triggered alarms

When a significant change in habits is detected, the app can trigger alarms to alert caregivers and healthcare professionals.

Geolocation & Location Sharing

Geolocation system based on need.

 

 

Patient App: Dashboard

Patient App: Monitoring of vital signs and measurements from other devices (smartwatch, sensors, etc.)

Patient App: PROMS

Patient App: Messaging between patient and caregiver + wandering prevention feature

Patient App: Location sharing


2. The mobile application for home care professionals and caregivers

Medication plan (simple & complex)

Management of simple and complex prescriptions, automated detection of drug interactions, interoperability with Swiss standards (e.g., pill organiser, home infusion).

Intelligent resource planning

Access to a personalised schedule powered by AI. Optimises rounds based on skills, preferences and geographic areas, reducing operational costs.

Integrated InterRAI assessments

Standardised HomeCare/Mental Health tools for monitoring home care needs.

Integration of connected devices (IoT)

Automatic collection of health data (blood pressure, heart rate, etc.) via compatible medical devices.

Visualization of health data

Access to history, trends, and reports for better understanding and anticipation of medical appointments.

Unique interRAI assessment

Visit and route assignment

Task creation and tracking

PRO App: login and scheduling

PRO App: clinical monitoring and daily care

PRO App: adding clinical measurements

PRO App: connected devices and measurements


3. The organisational Web platform, the true foundation and heart of the system: for doctors, professionals & home care organisations

Centralised Electronic Patient Record (DEP)

Secure access and sharing of medical data, InterRAI assessments, and clinical documents, compliant with Swiss legal requirements (nLPD, GDPR).

Automated management of care mandates and billing

Direct integration with Swiss health insurers, instant validation of services, and reimbursement tracking.

Unified digital document holder

Centralised and mobile storage of prescriptions, reports, and electronic consents.

Data compliance and security

Multi-organisation architecture, automatic updates in line with cantonal and federal laws, secure sharing between healthcare professionals. Strict compliance with Swiss and European standards (nLPD, GDPR), ensuring personal data protection.

Autonomous micro-teams

Decentralised patient management, empowering primary caregivers (Buurtzorg model).

Multi-level Kanban workflows

Adapted to Swiss teams and structures, enabling efficient care coordination inspired by Swiss coordination models.

Automated billing

Care management based on the Spitex catalogue, customised by canton/municipality, with automatic invoice sending and tracking.

Document management platform

Medication plan

Clinical monitoring

View of single InterRAI assessment results

Client/patient list

Billing follow-up

Schedule management, highlighting conflicts and resolution via AI

Tracking of allocated versus actual hours worked

Conclusion

Would you like to better understand the context of healthcare digitalisation and how we supported our client, domo.health, in building this ecosystem? The first part of our case study explains it all.

What if your project was the next one we helped bring to life? Let’s talk about making it happen — just get in touch with our experts.